Something won't load or looks wrong. What should I try first, and what should I send you?
Refresh the page first, in Google Chrome. ShedMate updates go out in the background, and a page that was open during an update can keep showing the old version until you refresh it. If a refresh doesn't fix it, do a hard refresh. Still wrong? Send us the job number, a screenshot, your browser, your device and the time it happened, and our team will look at it with you.
Try these in order
- Refresh the page
- Still wrong? Do a hard refresh
- Open the same page in Google Chrome on a computer
- Still stuck? Send us the five details below
Refresh, then hard refresh
A normal refresh reloads the page. A hard refresh reloads it without the copy your browser saved earlier, so you get the latest version of ShedMate.
| On | Hard refresh in Google Chrome |
|---|---|
| Windows | Ctrl + Shift + R, or Shift + F5 |
| Mac | Cmd + Shift + R |
Use Google Chrome on a computer
ShedMate is built and tested for Google Chrome. If you use another browser, open the same page in Chrome and try again.
If you're on a tablet or phone, try the same thing on a computer, and tell us which device you were using.
Can't get in at all? See I can't log in to ShedMate.
What to send us
| Send us | Where to find it |
|---|---|
| Job or draft number | On the job or draft. Copying the web address from your browser's address bar works too: it includes the number |
| Screenshot | The whole screen, including any message you see |
| Browser | For example, Google Chrome |
| Device | Computer, tablet or phone |
| Time | Roughly when it happened |
Email them to support@shedmate.com.au. Sending all five up front saves a round of questions.